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Important Pricing Information

Prices are for the Kent (Medway) region. Other areas of the UK would need to be booked in advance.

Any of the pre-paid packages must be paid for in advance and in full, before any work commences.

Any equipment, travel / accommodation expenses will be charged at cost price and will be shown on your invoice.

Any vehicle usage (mileage) will be charged at 40p per mile and will be shown on your invoice.

Microsoft Registered Partner

Free IT site survey

If you are interested in our IT support service we can arrange a no obligation and a Free IT site survey for your business.

One of our IT engineers will analyse your entire computer system and highlight problem areas. We will then recommend the most affordable IT support service for your business.

IT Support Services
Business / Corporate Services:
We offer a number of IT services, which include PC / Server support, web domain management, consultancy services, office and home networking.

Whether or not you’re experiencing problems with your existing computer equipment or you’d like us to help implement a completely new system then we have a range of services that may suite you.

Telephone Support
Our team of experienced engineers is available 24/7 to provide you with advice. Your call will be answered immediately by our UK-based technicians, each equipped with the necessary experience and knowledge to resolve any problems or issues: 

  • Telephone Support is included in all our contracts
  • We aim to help resolve any problems encountered quickly and efficiently
  • We provide “Plain English” straightforward guidance to help you resolve issues yourself so that, if the problem should ever reoccur, you’d be able to resolve them in-house.
  • We are committed to finding a quick yet comprehensive solution – After all “Your problem is our problem”.
  • We will also liaise with any manufacturers and/or service provider’s on your behalf to get the desired result.

Helpdesk / Remote Support
The BLU SHiNE Instant Housecall is a small piece of software which takes only 2 minutes to install, this enables our team of technical engineers to be able to see exactly what you see on your monitor. We can access and monitor any PC, laptop, server or workstation provided that it has an Internet connection, enabling us to not only control your PC etc.,  but fix 99% of problems (excluding hardware issues) without ever having to involve your staff or visit your office.

For a 5 minute remote demonstration, please contact us FREE on 0800 756 6924
On-Site Support
In the event that telephone or remote troubleshooting fails or equipment needs swapping, installed or configured, we will send a qualified engineer to your office within the time period specified under the Service Level Agreement (SLA); usually the same day within 2-4 hours: 

  • All our technicians who visit your premises will be smartly dressed, courteous and conscientious and, if they are doing their job properly, you will hardly notice that they are there!
  • The engineer will be experienced and fully familiar with your system along with your business working environment and will act as swiftly as possible to resolve the issue to minimize downtime and avoid any further disruption.
  • We totally believe in allocating the right specialist for the job.
  • Our technical engineers routinely carry out a variety of services from work station installations to server upgrades and network infrastructure overhauls.
  • If necessary, we will also attend at weekends – our commitment to first class service means that we will always go the extra mile.
 


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